Warranty Terms & Conditions
WARRANTY / RETURN POLICY
Your satisfaction on this item is guaranteed! The quality and craftmanship is great quality, and we guarantee the value of this product. Here are some important reminders you should know about our policy. Please read carefully.
For customers whose warranty has expired and want replacement parts, you can contact us by email, phone or fax at our contact addresses.
WARRANTY COVERS
Any manufacture defect in materials and/or workmanship not caused by the bad use of the steady for One year. If appear any factory defected part on your steady we will ship a new one within next few days by Fedex at our own expenses. Refurbished units, only have 90 days warranty against broken pieces, does not cover material or workmanship defects.
HOW TO CLAIM
You must send at least two pictures showing the damaged piece or failure by email, after received we wil evaluate the damage and we will proceed to solve the problem.
RETURN POLICY
Returns are subject to a 15% restocking fee. Merchandise can only be returned within 7 days from received. All returns must be in original conditions, with unmarked packing painting and with all supplied parts.
Another u$s 700.- to u$s 900.- depending on the camera stabilizer you have bought, will also be deducted for coming and going shipping and for exportation taxes. Returns must be delivered to our warehouse in Miami U.S.A if you are in the U.S.A, other destinations contact us for further information.
Once there this unit will be send back to Argentina for inspection. All this process may take 30 days more or less. Money will be returned through wire transfer to the customer’s bank account.
Handling and custom taxes are non refundable, too. The exchange part is under warranty for the reminder of the original product’s warranty.
Pictures , tech data in our web site, magazine ads, brochure, or demo cd rom may vary from the unit purchased by you without any advice. Steadies and it’s accessories are always being modified to improve them in every aspects.
WARRANTY DOES NOT COVER
- Customer instruction: is given by email or fax.
- Installation and set up.
- Damage for misuse or neglect.
- Damage caused for one or some broken pieces of the steady to the camcorder, lens, accessories, spare parts added to the steady, as well as damage caused to the steady operator or a third person even if caused for a manufacture failure or defect in the construction.
- Does not cover any health inconvenience caused to the steady operator or third person involved caused by the use of the steady.
- If the steady was modified or incorporated into other products.
- Acts of God
CUSTOMER AGREEMENT
- By purchasing and or using this steady you agree to be bound by the terms of this warranty.
- The customer accept this terms and conditions, and confirm that this warranty was read, understood, and accepted.
GENERAL INSTRUCTIONS AND WARNINGS
It is important to read the full instructions before use in order to take full advantages of the system and prevent accidental damage.
Do not exceed to maximum specified load (see specifications)
Always engage safety locks and devices where applicable on the product.
Do not use the product at temperatures less than -0°C or more than +50°C (-32°F/ +122°F).
Dry the product after use in wet conditions.
Not recommended to use in seawater.
Do not leave the product in the sun for long periods and avoid high temperatures e.g. in a car or behind glass for hours.
Do not leave your product unattended when working where the general public could be endangered.
It is recommended that the equipment be removed from the support for transportation.
Clean with mild detergent and a soft cloth.
Remove dust and sand from all locking threads and sliding segments.
The equipment does not require regular lubrication but if required, use a standard lubricant oils or grease.
In the event on the product becoming defective, you should contact any authorized BASSON STEADY service agent.
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